1. What is the difference between listening and hearing?
2. What is attending behavior in relation to listening? Give an example.
3. How much of a message do we remember immediately after hearing it? After 48 hours?
4. Define seven common faulty listening behaviors?
5. What are nine reasons for poor listening? Explain each. Which ones sometimes interfere with your own effective listening?
6. What is informational (content) listening? When would you use it?
7. What is critical (evaluative) listening? What components of the speaker’s message do you evaluate? (i.e. evidence, reasoning . . .)
8. What is supportive listening? What is the goal of this type of listening?
9. What typical listening behaviors should you avoid if you want to be a supportive listener?
10. What is paraphrasing? Give an example.
11. What skills are necessary for effective listening?

Chapter 5: Nonverbal Communication

1. What are the characteristics of nonverbal communication?
2. What are the five main differences between verbal and nonverbal communication?
3. What are the six functions of nonverbal communication? Give examples of each.
4. Define kinesics, proxemics, paralanguage, chronemics ---monochronic, polychronic. Give examples of each.
5. According to Ekman and Friesen what are the six basic emotions that facial expressions reflect?
6. What are affect blends?
7. Sarcasm utilizes what form of nonverbal communication?
8. Explain Edward Hall’s distance typology.
9. What are the characteristics of a collective culture?  Characteristics of a individualistic culture?
10. What do low-context cultures tend to value? What do high -context cultures value?
11. Explain low uncertainty avoidance and high uncertainty avoidance.
12. Explain low power distance and high power distance.
13. Questions from the video sheet on "The Human Animal" by Desmond Morris.
14. Questions from the video sheet on "A World of Differences: Understanding Cross-cultural Communication"

Chapter 10: Choosing and Developing a Topic

1.    What is the text’s definition of a thesis statement? Give an example.
2.    What are examples of demographic characteristics?
3.    How would you prepare a speech for an audience who will be made up of "passers-by"?
4.    Describe the components of audience analysis.
5.    What is a purpose sentence?
6.    Describe the type of information found in reference works in the library.
7.    What are the three components of the speaking situation?
8.    What is CQ Researcher?
9.    What is a "captive" audience?

Chapter 11: Organization and Support

1.    Give an example of a problem-solution thesis statement?
2.    What is the difference between an analogy and a description? Give an example of each.
3.    What is an anecdote? Give an example.
4.    Give several examples of when sources should be cited in a speech.
5.    What is the difference between a transition and an internal summary?
6.    Describe the meaning of a traditional definition and an operational definition.
7.    Give an example of a simile and a metaphor.
8.    List and define and provide examples of the different speech organizational patterns.
9.    When would be a good time to use an analogy in a speech?
10.    What is a hypothetical example? When would you use one in a speech?
11.    What is the maximum number of main points that a speech should contain?
12.    List the forms of support and give original examples of each.