Instructional Computing
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FAQ Welcome to Instructional Computing at Highline Community College. IC staff provide access to and support for instructional computing use by all students, faculty, and staff. Answers to our most frequently asked questions are listed below. Please also see the Instructional Computing Policies and Procedures for detailed information on IC rules and regulations, and IC Help for technical support.
———————————————————————————— WHAT ARE THE OPEN LAB HOURS AND LOCATIONS? Instructional Computing Center (Building 30)
Higher Education Center (Building 29)
For building locations please check the campus map page. HOW CAN I GET ACCESS TO IC LABS? Any currently enrolled student with a valid Highline ID card is eligible to purchase access to Instructional Computing facilities by paying the Instructional Computing Fee (CF fee). This will be issued in the form of a username and password for access to computers in IC facilities. CWU-Des Moines students have access to labs through their CWU tech fee. Students are required to activate their account before being able to log in. Activation may be done at https://myinfo.highline.edu or at a the activation kiosks available in Buildings 29 and 30 and at the Federal Way Campus. Students are also required, on request, to show proof of identity in the form of a current valid HCC or CWU ID card. IC labs are open to all Faculty and Staff with a valid staff ID card. HOW MUCH
IS THE INSTRUCTIONAL COMPUTING USE FEE? HOW DO I GET
MY USERNAME AND PASSWORD? If you are not registered for any classes scheduled in IC facilities and would like to pay the CF fee separately, you may do so at the Cashier’s Office in Bldg 6. If you register for a class or pay the fee after the start of the quarter, your account will be created and may be activated the following morning. WHAT SUPPORT IS PROVIDED IN IC LABS? The lab assistants at the IC Help Desk are available to help troubleshoot our hardware, software problems, or printing problems as well as provide limited application support. If you have questions about a particular software feature or procedure, please check the application's on-line help first. Limited application assistance is available at the Help Desk, but due to the sheer number of programs available in the labs, we won't always know the answer to your questions on a particular application. If you have questions about your class assignments, please ask your instructor. Tutoring services are available from the Tutoring Center in Building 26. HOW MANY PAGES CAN I PRINT OUT IN IC LABS? Right now, printing is not limited in IC Labs. However, paper and toner are one of the biggest operating expenses for IC, and we reserve the right to limit printing in the future. We ask that you be courteous and only print out that which is necessary for your class work. If you need multiple copies of something for a class, please print out one copy and use a copy machine for the rest. Color printing is also available, and we especially ask that you limit color printing to those class-related jobs for which color is necessary. The color printer is behind the ICC help desk, and you must collect any color print jobs from the help desk staff. For large jobs, please allow enough time for your job to printed before closing, otherwise you may pick it up the following day. CAN I INSTALL OR RUN MY OWN SOFTWARE IN IC LABS? No, sorry. Personal applications, including but not limited to games, file-sharing, and communications software, are not to be installed or run in the labs. If additional software is required for a class, your instructor must make an official request to IC staff to have it installed. Violations may result in suspension of your IC account and privileges. ARE THERE OTHER COMPUTERS AVAILABLE ON CAMPUS? There are public access stations available in the Library (Building 25) for Internet and Research use only. For building location please check the campus map page. Floppy disks are available for purchase in the bookstore. In case of emergency, the IC Help Desk has loaner floppy disks, which must be returned to the Help Desk when you are done with them. IC Staff recommends that students invest in a USB Flash Drive to store their files. WHERE CAN I USE A COPY MACHINE? Currently there are only copy machines available for student use in the Library. There is a pay phone outside in the plaza. There are also on-campus phones in the south corridor on each floor, and in the north corridor on the second floor. MAY I BRING FOOD OR DRINKS TO IC LABS? Food must be consumed in the lobby or corridors, it is not allowed in the labs or classrooms. Drinks may be taken into labs in closed containers with spill-proof lids only. ———————————————————————————— If your question was not answered here, please email us at ichelp@highline.edu, or give us a call at 206/870-4880. |
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