Customer Service Specialist
(Program requirements effective Summer Quarter 2008.)

Degree Option:  Certificate of Completion (CC)

Prerequisites

Some or all of the following are required. See your faculty adviser for specific details.

...Recommend BTECH 100 (Introduction to Computers/Windows) or  BTECH 101 (Modular Computer/Windows)

...Some classes have entry requirements not listed here.

Certificate

45-47 credits

Professional-Technical (PT)

BTECH 103	Modular Keyboarding	3-5
BUSN 104	10-Key Mastery	2
BUSN 125	Exploring E-Commerce	5
	or
BUSN 134	Principles of Salesmanship
ACCTG 121	Practical Accounting I	5
	or
BUSN 135	Business Mathematics
BUSN 160	Human and Labor Relations	5
BUSN 165	Managing Customer Service	5
BTECH 111	Modular Introduction to Microsoft Office	5
BTECH 139	Cooperative Prep Seminar	1
BTECH 140	Cooperative Education	3
BTECH 141	Cooperative Work Experience Seminar	1

Related Instruction (RI)

WRIT 101	Principles of Writing	5
SPCH 100	Basic Oral Communication	5

 

Important Notes:

...This information does not substitute for meeting with a faculty adviser.

...Students must achieve a minimum grade of 2.0 in each  BTECH and BUSN class.

...Certificate programs emphasize preparation in specific job skills required for entry-level employment.

...Not all classes are offered every quarter or at night.

...Students attending only in the evening must remember it is likely to take longer than one year to complete program.

...Coursework is highly interactive and includes field-based internships.

...This program offers flexible registration and open-entry enrollment.

Updates:

5/15/08... BUSN 103 changed to BTECH 103

Department Web Site and Contact Information
http://flightline.highline.edu/btech