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Customer Service Specialist (Certificate)
Department Website: http://btech.highline.edu
Prerequisites
- Minimum COMPASS reading score of 61 or equivalent ASSET or minimum COMPASS ESL score of 210.
- Prerequisite classes or knowledge of the Internet.
- Some classes may have entry requirements not listed here.
- BTECH 100/101 ~ 3 credits
- BTECH 102/103 ~ 5 credits
- BTECH 104 ~ 2 credits
- BTECH 105 ~ 2-3 credits
- BTECH 112 ~ 2 credits
- This information does not substitute for meeting with a faculty adviser.
- Students must achieve a minimum grade of 2.0 in each core course.
- Certificate programs emphasize preparation in specific job skills required for entry-level employment.
- Not all classes are offered every quarter or at night.
- Students attending only in the evening must remember it is likely to take longer than one year to complete program.
- Coursework is highly interactive and includes field-based internships.
- This program offers flexible registration and open-entry enrollment.
- Apply strong interpersonal skills in a service-oriented workplace.
- Provide internal and external customers with customer service that meets or exceeds industry standards.
- Problem solve customer service issues to ensure both customers and business needs are met such as solving a customer’s invoicing problem using an Access database and a proprietary accounts receivable application.
- Utilize office technology and critical thinking skills to address and support business needs such as using current spreadsheet technology to design a budget report.
- Write effective correspondence using proper business industry format such as letters, reports, invoices, memos, purchase orders and e-mail.
- Represent the organization with professional written and oral communication skills.
- Function effectively in a work environment, while understanding and respecting the diverse needs of others.
| Course | Course Title | Cert. Cr. |
|---|---|---|
| BTECH 110 | Business Procedures I | 5 |
| BTECH 111 | Modular Introduction to Microsoft Office | 5 |
| BUSN 125 | Exploring E-Commerce | Select one 5 |
| BUSN 134 | Principles of Salesmanship | |
| BTECH 139 | Pre-cooperative Work Experience Seminar (Must be taken one quarter before BTECH 140/141) | 1 |
| BTECH 140 | Cooperative Education (Must take with BTECH 141) | 3 |
| BTECH 141 | Cooperative Work Experience Seminar (Must take with BTECH 140) | 1 |
| Total Core Course Credits | 20 |
Supporting Courses (SC)
| Course | Course Title | Cert. Cr. |
|---|---|---|
| BUSN 165 | Managing Customer Service | 5 |
| Total Core Course Credits | 5 |
Related Instruction Courses (RI)
| Course | Course Title | Cert. Cr. |
|---|---|---|
| CMST& 101 | Introduction to Communication | 5 |
| ENGL& 101 | English Composition I | 5 |
| BUSN 135 | Business Mathematics | 5 |
| BUSN 160 | Human/Labor Relations | 5 |
| Total Core Course Credits | 20 |
| Total Program Credits | 45 |
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