I-BEST Customer Service - Business Technology


Program Description: Through basic computer and business classes students will prepare for entry level work in the customer service industry.

Program Information: I-BEST classes are an excellent way to earn college credit while improving reading, writing, and speaking skills or preparing to earn a General Educational Development (GED) certificate. I-BEST classes include five hours of non-credit Adult Basic Education (ABE), English-as-a-Second Language (ESL), and GED instruction that all students must complete.

Degree Options: Short Term Certificate earned in one quarter. These credits apply to AAS degrees in Business Technology and Business at Highline.

Entry Requirements  

...Minimum ESL level 4 required

...GED or high school diploma not required, but strongly recommended

Program Advisor: Jay Hopper ~ 206-878-3710 ext. 6552

Customer Service: Business Technology Curriculum

BTECH 103/105	Modular Keyboarding	2
BTECH 104	10 Key Mastery	2
BUSN 165	Managing Customer Service	5
BTECH 139	Pre-Coop Work Experience Seminar	1
BTECH 140	Coop Education	2
BTECH 141	Coop Education Work Experience	1
Total college level credits: 13

Important Notes:

...This information does not substitute for meeting with a faculty adviser.

...Students must achieve a minimum grade of 2.0 in each BTECH and BUSN class.

...Not all classes are offered every quarter or at night.