Customer Service Specialist

Certificate of Completion Curriculum

Prerequisites

Some or all of the following are required. See your faculty adviser for specific details.

...30 wpm keyboarding

...Some classes have entry requirements not listed here.

Certificate                                                  47–53 credits

Professional-Technical (PT)

BUSN 100	Survey of Business	5
BUSN 125	Exploring E-Commerce	5
BUSN 134	Principles of Salesmanship	5
ACCTG 121	Practical Accounting I	5
	or
BUSN 135	Business Mathematics
BUSN 160	Human and Labor Relations	5
BUSN 165	Managing Customer Service	5
BUSN 216	Microcomputer/Applications	5
	or
BTECH 211	Advanced Microsoft Office Integration
COOP 139	Cooperative Prep Seminar	1
COOP 140	Cooperative Education	1–7

Related Instruction (RI)

SPCH 100	Basic Oral Communication	5
	or
WRIT 101	Principles of Writing
Elective		5

The elective class focuses on a specific type of business: i.e., banking, hospitality, computers, retail, marketing.

Important Notes:

...This information does not substitute for meeting with a faculty adviser.

...Certificate programs emphasize preparation in specific job skills required for entry-level employment.

...Not all classes are offered every quarter or at night.

...Students attending only in the evening must remember it is likely to take longer than one year to complete program.

...Coursework is highly interactive and includes field-based internships.

...This program offers flexible registration and open-entry enrollment.

Need More Information?

Contact our department coordinator with questions about the Customer Service Specialist program.

Michael Cicero
(206) 878-3710, ext. 3206
mcicero@highline.edu